18 thg 3, 2015 – Now free to download is our new Excel forecasting template, which will assist your call centre’s capacity planning, demand and call volume . comGood monthly forecasting model. . Forecasting Excel Template . Aggie Pride Call Center students learn valuable skills, create lifetime giving opportunities. 15 thg 6, 2014 – . to do forecasting for year 2015 based on last year data for call volume . please add the expected (desired) result in your sheet and post it . When you create a forecast, Excel creates a new worksheet that contains . Part of a spreadsheet showing the table of forecasted numbers and a forecast chart . 18 thg 3, 2014 – How to Do Call Volume Forecasting for Service Desks . By saying “Chart in Figure 2” you mean Chart 2 on Midwest Sheet which is using the . Hi All, I’m trying to forecast the inbound call volume during an interval. My cells are as follows: A17:A46 = Interval times (7:00, 7:30, 8:00,.) C1. I need to forecast the incoming call volumes for the next twelve . but I would seriously look at this forecasting tool that is spreadsheet based. Using the POWER Function to Assist with Forecasting Workload . trend rate is to capture the last 24 months of call volume information for the forecast group.